Service

Service

Field Service Technicians are located strategically throughout North America to provide local on-site service support. A Regional Service Manager is located within his geographical area of responsibility to maintain close contact with the technicians and to provide exceptional response to your service requests. This high performance team can be reached by telephone or email.

Services include

  • Expert hotline support
  • Preventative maintenance programs
  • On-site resonator rebuilds
  • Machinery moves
  • Training
  • Emergency repair service

When contacting Service it is important to use the Service Hotline first. 
SERVICE HOTLINE: 847-214-0300

Approximately 80% of the problems are resolved over the Hotline. If a Service Technician is needed and we have a good understanding of the problem from the Hotline, the Laser Service Manager will be contacted and the appropriate Service Technician with the correct parts will be dispatched, ensuring your up-time is maximized.

To help us best serve you, please provide us with the following information when requesting assistance:

  • Company name and address
  • Your phone, fax and e-mail
  • Product name and job number
  • Have your parts manual and schematics available for reference
  • A brief description of your issue and corrective measures taken

LASER/AUTOMATION SERVICE REGIONS - SERVICE HOTLINE 847-214-0300

Service Contacts:

REGIONAL SERVICE MANAGERS - LASER/AUTOMATION (USA only)
Hours of operation: M-F, 8:30 AM - 6:00 PM (Central Time)
WEST Region Laser /Automation Service Manager: Steve Kirchner 847-214-0423
LAKES Region Laser /Automation Service Manager: Chris Cone 847-214-0386
CENTRAL Region Laser /Automation Service Manager: Brent Auxier 847-214-0406
PRAIRIE Region Laser /Automation Service Manager: Trevor Goodell 847-214-0384
EAST Region Laser /Automation Service Manager: Eli Lane 847-214-0385
ATLANTIC Region Laser /Automation Service Manager: Ron Swetkis 847-214-0383
PRESS BRAKE (USA only)
Hours of operation: M-F, 8:30 AM - 6:00 PM (Central Time)
Press Brake Service Manager: Steven Land 847-214-0377
LASER/AUTOMATION/PRESS BRAKE (Canada only)
Hours of operation: M-F, 8:30 AM - 6:00 PM (Eastern Time)
Canada Service Manager: Leandro Pereira 905-820-2999
NEW INSTALLATIONS: (USA and Canada)
Hours of operation USA: M-F, 8:30 am - 6:00 PM (Central Time)
Hours of operation Canada: M-F, 8:30 am - 6:00 PM (Eastern Time)
All new installations in the USA are coordinated by Russell Blessin 847-214-0423
All new installations in Canada are coordinated by Leandro Pereria 905-820-2999

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