Bystronic factory-trained technicians and expert hotline engineers are committed to providing the very best in customer support.
Field Service Technicians are located strategically throughout North America to provide local on-site service support. A Regional Service Manager is located within his geographical area of responsibility to maintain close contact with the technicians and to provide exceptional response to your service requests. This high performance team can be reached by telephone, fax, or email.
When contacting Service it is important to use the Service Hotline first. Approximately 80% of the problems are resolved over the Hotline. If a Service Technician is needed and we have a good understanding of the problem from the Hotline, the Regional Service manager will dispatch the appropriate person with the correct parts, ensuring you uptime is maximized.
To help us best serve you, please provide us with the following information when requesting assistance:
|Contact Service Hotlines:||
|Hours of operation:||
|Monday-Friday, 8:30 am - 6:00 PM (Central Time)||Service Hotline: 800-247-3332|
|Hours of operation:||
|Monday-Friday, 8:30 am - 7:00 PM (Eastern Time)||Service Hotline: 800-247-3332|
|NEW INSTALLATIONS: (USA and Canada Only)||
|All new installations in the USA and Canada are coordinated by Harjot Singh||847-214-0426|
|Press Brake Service: (USA Only)||
|Press Brake Service Manager, Steven Land||847-214-0377|
|REGIONAL SERVICE MANAGERS||
|Eastern Region* Service Manager: Patrick Galla||716-433-2456|
|Midwest Region** Service Manager: Joe Barnes||816-873-3231|
|Western Region*** Service Manager: Brent Auxier||847-214-0406|
|Canada: Bystronic Canada LTD: Andrew Dekker||905-820-2999|
|*||Eastern Region: Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia|
|**||Midwest Region: Illinois, Indiana, Iowa, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin|
|***||Western Region: Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Kansas, Louisiana, Montana, Nebraska, Nevada, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming|