Service
Service
Bystronic factory-trained technicians and expert hotline engineers are committed to providing the very best in customer support.
1

Service

Bystronic factory-trained technicians and expert hotline engineers are committed to providing the very best in customer support.

Field Service Technicians are located strategically throughout North America to provide local on-site service support. A Regional Service Manager is located within his geographical area of responsibility to maintain close contact with the technicians and to provide exceptional response to your service requests. This high performance team can be reached by telephone, fax, or email.

Services include

  • Expert hotline support
  • Preventative maintenance programs
  • On-site resonator rebuilds
  • Machinery moves
  • Training
  • Emergency repair service

When contacting Service it is important to use the Service Hotline first. Approximately 80% of the problems are resolved over the Hotline. If a Service Technician is needed and we have a good understanding of the problem from the Hotline, the Regional Service manager will dispatch the appropriate person with the correct parts, ensuring you uptime is maximized.

To help us best serve you, please provide us with the following information when requesting assistance:

  • Company name and address
  • Your phone, fax and e-mail
  • Product name and job number
  • Have your parts manual and schematics available for reference
  • A brief description of your issue and corrective measures taken
Contact Service Hotlines:
USA
Hours of operation:
Monday-Friday, 8:30 am - 6:00 PM (Central Time) Service Hotline: 800-247-3332
CANADA
Hours of operation:
Monday-Friday, 8:30 am - 7:00 PM (Eastern Time) Service Hotline: 800-247-3332
NEW INSTALLATIONS: (USA and Canada Only)
All new installations in the USA and Canada are coordinated by Harjot Singh 847-214-0426
Press Brake Service: (USA Only)
Press Brake Service Manager, Steven Land 847-214-0377
REGIONAL SERVICE MANAGERS
Eastern Region* Service Manager: Patrick Galla 716-433-2456
Midwest Region** Service Manager: Joe Barnes 816-873-3231
Western Region*** Service Manager: Brent Auxier 847-214-0406
Canada: Bystronic Canada LTD: Andrew Dekker 905-820-2999
* Eastern Region: Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia
** Midwest Region: Illinois, Indiana, Iowa, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
*** Western Region: Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Kansas, Louisiana, Montana, Nebraska, Nevada, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming

Content responsibility   |   Copyright © by Bystronic

 
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